Privacy Policy

Effective Date: January 18, 2019 (last updated for clarity and transparency)

At CloudStorie, protecting your privacy is our top priority. We are committed to safeguarding the personal information you share with us. Our policies and procedures in handling customer information have been designed with the understanding that Internet technologies and business practices evolve constantly. As such, this Privacy Policy may be updated from time to time.

How We Collect Information

CloudStorie collects information from you in the following ways:

• Directly, when you fill in forms on our website, register an account, request services, or contact us by email, phone, or support ticket.
• Automatically, when you browse our website or use our software. Certain data collection happens through cookies, analytics tools, or similar technologies.
• Through communications you voluntarily provide to us, such as feedback, testimonials, or support inquiries.

What Information We Collect

Personal Information

“Personal Information” means any data that identifies you directly or indirectly, including but not limited to:

• Name, address, date of birth, phone number, email, and postal address
• IP address, browser type, operating system, and screen resolution
• Information about your ISP and website usage (pages viewed, session time, etc.)
• Payment details such as credit card number (where applicable)
• For business customers: company details, tax ID, contact person information

User Communications

If you contact CloudStorie, we may keep records of that communication (e.g., emails, support tickets, testimonials, or forum posts).

Server Information

If you use CloudStorie services (e.g., web hosting, VPS, dedicated server, domain, or SSL), we may collect server-related information, including:

• Licensed/unlicensed status of software installed
• Source of licenses (CloudStorie or authorized affiliates)
• Server details such as IP address, operating system, and virtualization technologies
• Information provided during technical support (e.g., log files, SSH access, email accounts, MySQL accounts)

Non-Personal Information

We may also collect non-personal information that does not directly identify you, which can be used for analytics, service improvement, and marketing insights.

Children’s Privacy

CloudStorie does not knowingly collect information about children under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it unless required by law to retain it. For minors above 13 (but still under legal adulthood), we will obtain parental/guardian consent where required.

How We Use Your Information

CloudStorie may use your Personal Information to:

• Create and authenticate your account
• Process service transactions (e.g., domain registration, hosting setup)
• Provide customer and technical support
• Send important notices (e.g., service updates, policy changes, billing information)
• Deliver newsletters and marketing communications (you may opt out at any time)
• Offer and market CloudStorie services (we do not market third-party services without your consent)
• Improve our services, security, and customer experience
• Comply with legal obligations

We retain your information only as long as necessary for these purposes, or as required by law. When no longer needed, we periodically delete or anonymize Personal Information.

Data Storage & Transfers

As a global company, your personal data may be stored or processed in multiple locations, including our offices and data centers. By using our Services, you consent to this transfer and storage. We apply industry-standard safeguards to protect your data regardless of location.

Data Security

We take the security of your information seriously and implement appropriate physical, electronic, and managerial procedures to prevent loss, misuse, or unauthorized access. However, no transmission over the Internet is completely secure, so you also play a role in protecting your data (e.g., safeguarding passwords).

Your Rights

As a data subject, you have the right to:

• Request access to the Personal Information we hold about you
• Correct inaccuracies in your Personal Information
• Request deletion of your Personal Information (unless retention is required by law or for legitimate business purposes)
• Object to certain processing activities
• Request a copy of your data for transfer to another provider
• Withdraw consent for marketing communications at any time
• Be informed about any automated decision-making or profiling that affects you

To exercise these rights, please contact us at legal@cloudstorie.com.

Domain Registration Information

If you register a domain through CloudStorie, your registration details may be transmitted to domain registries as required by ICANN or local regulations. Certain information may also be publicly available in WHOIS records. You can manage domain contacts and settings through the registrar control panel.

Cookies & Web Beacons

Yes, CloudStorie uses cookies to improve your experience. Cookies help us remember preferences, analyze site usage, and improve functionality.

Types of cookies we use:

• Strictly Necessary: Essential for website operation
• Performance & Functionality: Improve performance and remember preferences
• Analytics: Help us understand how visitors use our site (e.g., Google Analytics)

You can control cookies via your browser settings. For details, visit www.allaboutcookies.org.

Sharing & Disclosure

CloudStorie does not sell your personal information. We may share it only in the following situations:

• To provide services you request (e.g., with domain registrars or SSL providers)
• To comply with legal obligations, warrants, or court orders
• To protect our rights, customers, or the public
• During business transfers (e.g., merger, acquisition, or sale of assets)
• With trusted affiliates or partners who help us deliver services (bound by confidentiality obligations)
• To investigate unauthorized use of our services or software

CloudStorie will not disclose the contents of electronic communications stored or transmitted through our systems except as required by law or to protect our rights and customers.

Public Forums

If you post in CloudStorie forums, chats, or testimonials, please note that this information becomes public and may be collected by others. You are responsible for safeguarding your information in such spaces.

External Links

Our website may contain links to third-party websites. CloudStorie is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

•  legal@cloudstorie.com
•  support@cloudstorie.com (general support)